Terms of service

Last updated: October 2026

Welcome to MOHO.

These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order with us, you agree to these Terms of Service.

Please read these terms carefully before placing an order.

1. About MOHO

MOHO is the trading name used for this online store.

Trading Name: MOHO
Legal Business Name: [INSERT LEGAL NAME]
Business Address: [INSERT UK BUSINESS ADDRESS]
Email: [INSERT EMAIL ADDRESS]
Company Registration Number: [IF APPLICABLE]
VAT Registration Number: [IF APPLICABLE]

Our store is hosted using Shopify, which provides the ecommerce platform that enables us to sell our products online.

2. Our Products

MOHO specialises in handmade beaded bags and accessories.

Due to the handmade nature of our products, there may be small variations in:

Bead placement
Colour and finish
Pattern positioning
Shape
Measurements
Stitching and construction

These natural variations are part of the character of a handmade product and mean that each item may be slightly different.

We make every reasonable effort to ensure that our product photographs and descriptions accurately represent each product. However, colours may appear slightly different depending on the screen or device being used.

Measurements provided on product listings are approximate and small variations may occur due to the handmade nature of the products.

3. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve that product.

In the unlikely event that an item becomes unavailable after you have placed your order, we will contact you and arrange an appropriate refund where necessary.

4. Prices & Payment

All prices on the MOHO website are displayed in Pounds Sterling (GBP).

Any applicable delivery charges will be shown during checkout before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

Your order is not confirmed until the order has been successfully accepted and you have received confirmation from us.

5. Orders

When placing an order, you are responsible for ensuring that the information you provide is complete and accurate, including your name, delivery address and contact details.

After placing an order, you will receive an order confirmation.

We reserve the right to cancel an order where reasonably necessary, including where:

A product is unavailable
An obvious pricing or product-description error has occurred
Payment has not been successfully authorised
We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been taken, we will issue an appropriate refund.

6. UK Delivery

MOHO currently delivers to UK addresses only.

Orders are normally dispatched using Royal Mail Tracked 24 or Royal Mail Tracked 48, depending on the delivery service selected at checkout.

Please allow approximately 2–3 working days for processing and dispatch.

Royal Mail delivery estimates begin after your order has been dispatched and are not guaranteed delivery dates.

Please see our Shipping & Delivery Policy for full information.

7. Returns & Cancellation

For eligible UK online purchases, customers generally have the right to cancel their order within 14 days after receiving their goods, subject to applicable legal exclusions.

If you wish to return an eligible item because you have changed your mind, please contact us before returning the product.

For change-of-mind returns, return postage is the customer's responsibility.

Returned items should be unused and returned in their original condition with their original packaging, tags and accessories where applicable.

Customers are responsible for packaging returned products carefully and appropriately.

Our beaded bags are delicate, so particular care should be taken to protect the beadwork, handles, embellishments and structure of the bag during return transit.

If inadequate packaging or handling beyond what is reasonably necessary results in damage or a reduction in the value of the product, we may make an appropriate deduction from the refund to reflect the loss in value where permitted by law.

We recommend using an appropriate tracked return service and retaining proof of postage.

Please see our Returns and Shipping Policy for full details.

8. Personalised & Custom-Made Products

Where MOHO offers products that are made to a customer's specifications or clearly personalised, different cancellation rights may apply.

Where permitted by UK consumer law, personalised or custom-made products may not be eligible for change-of-mind cancellation or return.

This does not affect your rights where an item is faulty, damaged or not as described.

9. Damaged Items

We carefully inspect and package our products before dispatch.

If your order arrives damaged in transit, please contact us within 24 hours of delivery where possible.

Please provide:

Your order number
Photographs of the damaged product
Photographs of the packaging
A brief description of the damage

Please retain the product and its original packaging while we investigate.

The request to report transit damage within 24 hours helps us investigate the matter promptly and does not limit your statutory rights.

10. Faulty or Incorrect Products

If you believe you have received a faulty, damaged, incorrect or misdescribed product, please contact us as soon as possible.

Products sold by MOHO must meet the standards required by applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and being as described.

Nothing within these Terms of Service is intended to exclude or restrict your statutory consumer rights.

11. Handmade Characteristics

Minor differences that arise naturally from the handmade production process are not necessarily faults.

This can include reasonable variations in bead placement, dimensions, pattern positioning, stitching and finish.

However, this does not affect your statutory rights where a product is faulty, damaged, not of satisfactory quality or materially different from its description.

12. Care of Your MOHO Bag

Beaded products should be handled with appropriate care.

We recommend avoiding excessive pulling, crushing, overfilling, prolonged exposure to moisture and unnecessary contact with rough or abrasive surfaces.

Damage caused by normal wear and tear, accidents, misuse or inappropriate handling after purchase will be considered separately from manufacturing faults, subject always to your statutory rights.

13. Intellectual Property

Unless otherwise stated, the original content appearing on the MOHO website, including product photography, written content, graphics, branding and designs, belongs to MOHO or is used with the appropriate permission.

Our content must not be reproduced, copied, distributed or used for commercial purposes without prior permission.

14. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate.

We may update or correct product information, prices, photographs, availability and other website content where necessary.

Nothing in these Terms excludes any responsibility that cannot legally be excluded under UK law.

15. Third-Party Services

Our website may use services provided by third parties, including payment processors, delivery providers and Shopify.

Where you use third-party services or follow links to external websites, those services may operate under their own terms and privacy policies.

16. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

17. Changes to These Terms

We may update these Terms of Service from time to time, for example to reflect changes to our products, business practices or applicable requirements.

The version applicable to an order will be the terms in effect when that order is placed.

The latest version will be available on our website.