Refund policy

Handmade Products

Each of our bags is handmade, which is part of what makes them special. Small variations in bead placement, colour, finish, measurements and appearance may naturally occur between individual pieces.

These variations are not considered faults and mean that your bag may not be completely identical to the product photographs shown on our website.

Returns & Change of Mind

We hope you love your purchase. For eligible UK online purchases, you may have a legal right to cancel and post your order back within 14 days of receiving your goods, subject to applicable exclusions.

For change-of-mind returns, the cost of return postage is the customer's responsibility. We strongly recommend using a tracked or otherwise appropriate postal service and retaining proof of postage until your refund has been completed.

Returned items must be unused, in their original condition and returned with any original packaging, tags and accessories.

Please contact us before returning an item so that we can provide return instructions.

Nothing in this policy affects your statutory rights.

Packaging Your Return

Customers are responsible for ensuring that returned items are securely and appropriately packaged for their journey back to us. As our beaded bags are delicate and handmade, particular care should be taken to protect the beadwork, handles, embellishments and structure of the bag during transit.

If an item is returned inadequately packaged and this results in damage or a reduction in the value of the item, we may make an appropriate deduction from the refund to reflect that loss in value, where permitted by law.

We cannot accept responsibility for returned parcels that are lost or damaged in transit due to inadequate packaging, so we strongly recommend packaging your return carefully and obtaining proof of postage.